Client Success Manager

Boca Raton, FL
Full Time
Mid Level

Client Success Manager

We are seeking a strong Client Success Manager to join our team of outstanding professionals. This is an ever evolving position at GRUBBRR with lots of room to grow personally and professionally. Your initiative, assertiveness, and outgoing enthusiastic attitude will be key components to your success.

About the position:

Reporting to the Director of Client Success within the Client Success Team, you will be the primary interface that is responsible for building and maintaining long-term relationships with clients, ensuring they achieve their desired outcomes, and maximizing the value they get from GRUBBRR's products and services. Promoting customer retention and reducing churn via product development support, proactive problem solving, building client relationships, managing the customer life-cycle, tracking success, upselling and cross-selling, establishing and tracking client KPIs, and action planning are some of the key elements of this position.

Responsibilities:

  • Develop relationships with key stakeholders and become an expert on a client’s implementation by understanding their goals and priorities
  • Help clients achieve their financial & technical goals by providing timely, proactive recommendations that will benefit their ongoing GRUBBRR usage
  • Communicate effectively with external and internal resources to provide timely updates
  • Advocate for innovation and early adoption of platform capabilities with software updates and best practices recommendations
  • Supervise and identify trends in GRUBBRR adoption and utilization, and provide guidance as the subject matter expert
  • Communicate as an intermediary between the GRUBBRR Engineering and Support teams as well as your clients to address product feature/technical hurdles
  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
  • Provide proactive Communications in the event of a service degradation or disruption.
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and client satisfaction
  • Provide timely account or issue level summaries both internally and to the client
  • Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans 
  • Demo existing unused Grubbrr capabilities/functionality
  • Contribute and collaborate internally to the GRUBBRR team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as the customer use-case Subject Matter Expert (SME) for specific technical or process areas
  • Be a stakeholder and practitioner in GRUBBRR’s Core Values

Qualifications:

  • BA/BS Degree (or equivalent)
  • 3-5 years of relevant work experience in one or more of the following: Payment Processing Systems, Technology Consulting, Customer Success, and Enterprise Software
  • Comfortable in dealing with IT systems that support end to end business processes across the clients’ value chain
  • Large scale implementation experience involving attention to configuration management of technology
  • Navigate, call out and lead efforts on sophisticated client requests or projects involving multiple parties and enterprise systems
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Skills for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
  • Solid understanding of business processes (Sales, Service, Marketing, Support) business applications and automation
  • Basic understanding of software development process and of software design methodologies
  • Second language is a benefit.
  • Work location - Boca Raton, FL.

About GRUBBRR

GRUBBRR is at the forefront of self-ordering technology, revolutionizing the way commerce is transacted. As a fast-growing fintech startup, we’re partnering with some of the world’s most recognizable brands and making waves in the industry. Our award-winning solutions are transforming how customers interact with businesses, and we’re inviting you to join us on this exciting journey.

Our Innovative Product Line Includes:

  • Self-Service Kiosks: Sleek, intuitive designs that enhance the customer experience.
  • Contactless Ordering Systems: Fast and convenient ways to order with ease.
  • Point-of-Sale Systems: Powerful tools for seamless transactions.
  • Mobile & Online Ordering: Meeting customers wherever they are.
  • Kitchen Display Systems: Streamlining back-of-house operations.
  • Digital Menu & Progress Boards: Engaging, real-time updates for customers.
  • AI-Powered Self-Checkout: Leveraging computer vision for an effortless checkout experience.
  • Advanced SaaS Analytics: Driving smarter decisions with machine learning and big data insights.

Why Join GRUBBRR?

  • Amazing Culture & People: A fun, collaborative team united by a passion to succeed.
  • Be an Industry Leader: Work with cutting-edge products shaping the future of commerce.
  • Exceptional Leadership: Learn from a team of seasoned professionals with unmatched expertise.
  • Inspiring Workspace: A stunning, modern office designed for creativity, featuring a Zen garden and an indoor basketball court.
  • Autonomy & Growth: Take ownership of your role in a company that values innovation and independence.
  • Revolutionize Industries: Be part of a team transforming how businesses and customers interact.
  • Equity Opportunities: Share in the success of a rapidly scaling mid-stage startup.
  • Tech Pioneers: Work with AI, machine learning, facial recognition, digital sensors, and other groundbreaking technologies.

Come be part of GRUBBRR and make your mark on the future of commerce.


 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*